The Wool Story Yarn Box The Wool Story

Quick Shipping and Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other global carriers gives us the ability to provide a range of shipping services. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and accurate specifications. Your goods will undergo an extensive inspection and be properly packaged prior to being shipped. We deliver to thousands of customers every day in a variety of countries. This is a sign of our determination to become the biggest online retailer on the planet. We have distribution centers as well as warehouses in Europe and the USA.

Note: Orders that include more than one item will be assigned a processing date depending on the item.

Before shipping the items, our staff will carry out an extensive inspection of the products you have ordered. The majority of orders are shipped within 48 hrs. The delivery estimate is between 3-7 days.

Returns

Due to multiple parties such as the factory and the warehouse, we cannot effectively manage inventory. Stocks can be changed at any moment. It's possible that the stock may run out after the order has been made.

The policy is 30 days. If you have passed 30 days by since your purchase and we are unable to offer you a return or exchange.

For your item to be returned the item must not be opened and in the same condition as when you received it in. The item should be in the original packaging.